T&Cs

Caitlyn Rose ~ Handcrafted felt pretties

I take great care when making each and every item, I use only EN71 compliant felt, meaning it contains no chemicals and us deemed safe for use even in newborn toys, and always try my very best to ensure any embellishments and finishings are securely adhered. However, I strongly advise that children under 36 months only wear any hair accessories under adult supervision, and that all hair clips and headbands are removed before sleeping, regardless of age.

Each of my pretties are lovingly handmade to order, created just for you, therefor there may be slight variations in the finish of your pretty to that of the sample photographed.

Thank you for shopping small. Stay safe

All items are sold individually, unless title and listing states 'set's.

SHIPPING

Please familiarise yourself with my turnaround and shipping information.

From January 1st 2021 we are going eco friendly and all of our packaging will be recyclable! This includes any stickers, tape, and labels. 

As a part of our eco friendly ethos we will no longer be obtaining individual proof of postage receipts, to cut down on paper used. We can however provide you with a digital copy of your postage label should you require it.

 

Please note our new delivery options at checkout and ensure you choose the right one.

We now include a cheaper standard shipping option as requested. However, we highly recommend tracked or signed for.

If you choose not to upgrade to these options and opt for the standard shipping only you do so at your own risk, and are thereby agreeing to us not being held responsible in the event of late or lost parcels, providing we are able to show you the digital manifest that postage has been paid for and applied to your order

We have been working hard to source the most cost efficient eco friendly materials and packaging alternatives, but they are still understandably more expensive, this unfortunately means a slight increase to our prices, but we hope you agree that doing our part for the environment is well worth an extra few pence.

 All of our packaging products are fully recycleable, including the new sticky address labels. Our felt and mdf or birchply wood are all 100% sustainable and bio degradable, and all floral wires and hair clips can be reused/recycled. Infact, there is only one thing we have been unable to source a recyclable/biodegradable alternative for, and that is the nylon headbands. Please remove these from your felt pretties before disposing of them. Why not reuse them as hair bands once your child has outgrown the headbands?

Turnaround (The time it takes for us to lovingly handcraft, package, and dispatch your order):

Hair Pretties 5-7 working days

Cake smash sets (ONE) & Decor 10-15 working days

Custom orders - inc wholesale orders 3-4 weeks 

If your order contains items with different turnarounds, please note all items will be sent together and the longest turnaround time will apply. You may place seperate orders if you wish to receive applicable items sooner.

 HOW WE USE AND STORE YOUR INFORMATION

I am required by law to collect certain information from my customers in order to fulfil each order. The contact details you provide are stored within my website providers data base. My website and laptop are password protected with only myself having access. I will use these details only to fulfil and dispatch your order.

I am required to share certain information, namely your name and address, with royal mail to enable me to purchase postage labels.

I will not share or disclose your details out to any third party companies, nor will I use them to contact you for any reason other than directly associated to your order, unless you have signed up to my email newsletter list.

 

REFUNDS AND RETURNS

In the unlikely (but not impossible) event of royal mail losing/not delivering a signed /tracked package please note that I am only able to investigate after 28 working days - as stated by royal mail in their lost postage claims policies. Refunds will only be able to be offered once the case has been investigated by royal mail.

As per distance selling law you are entitled to a refund or exchange for any unused or damaged upon arrival item within 7 days of receiving the item.

You must contact me within 7 days of receiving your item, and you must post the item back to me, unused and in its original condition and packaging, within 14 days of receiving the item.

Refunds/Exchanges will NOT be given to any items which have been used, or removed from their packaging, or which are not processed within the timescales above.

There are NO refunds or returns on custom made, personalised, sale or discounted items.

 

CONTACT INFORMATION 

Email : rose_28@mail.com 

DM via Instagram @caitlyn_rose_

Caitlyn Rose

2 Recreation Road

Mansfield 

Nottinghamshire 

NG20 9AS